Citizens for IREL are understood as any stakeholder with significant impact and influence on the Company ranging from Customers, Vendors, Investors, Joint Venture Partners, Government to Society at large.
IREL’s Citizen Charter contains three broad areas First part outlines Scope of the Charter and General Information about the Company. Second part contains the information on Management Commitment to the Citizens, details of Company business and Citizens’ obligations, thereby making Citizens better informed and empowering them to demand better products and services. In the Last part, it describes Citizens’ Service Delivery by managing the key ingredients for good product and service delivery and building its own capacity to continuously improve delivery through feedback mechanism.
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Last Updated On 16/01/2020